Question 1

Can I book a room for someone else?

Accepted Answer

You may initiate an enquiry on behalf of another person. However, the proposed resident must provide the required details and KYC documents, complete onboarding formalities and enter into the applicable Services Agreement in their own name.

Question 2

Is there a minimum rental tenure?

Accepted Answer

Yukio offers professionally managed co-living accommodation and related services. Applicable monthly payments and lock-in is confirmed during the booking and before execution of Service Agreement.

Question 3

Is the Security Deposit refundable?

Accepted Answer

Yes. The Security Deposit is refundable subject to the terms of the Services Agreement.Residents must also comply with the applicable notice requirements under the Services Agreement.

Question 4

I made a booking but did not receive a confirmation. Can you help?

Accepted Answer

Make email mandatory at booking. No change needed to the answer itself.

Question 5

How to I start my journey with Yukio?

Accepted Answer

Follow these three steps to book your space: 1. Fill out the enquiry form so we can reach out to you. 2. Book a tour of our space when you receive a call from us or book directly on our website. 3. "After selecting your accommodation, you will be required to pay the applicable Application Fee to hold the Services. The Application Fee will be adjusted against the Accommodation Charges in accordance with the Services Agreement."

Question 6

I have booked a room successfully. What are the next steps?

Accepted Answer

Upon successful booking: 1. We will provide you with a link to our app. This app is designed to help you settle into the property and provide access to various features, such as notices, helpdesk, amenities, and services. 2. On your move-in day, we kindly request you to provide the valid KYC and other documents communicated to you for completion of onboarding and police-verification formalities.

Question 7

What documents do I need to bring on check-in day?

Accepted Answer

Please provide the valid KYC and other documents communicated to you for completion of onboarding and police-verification formalities.

Question 8

What is the cancellation policy before my move-in date?

Accepted Answer

Cancellation and refund eligibility before the Commencement Date will be governed by the applicable booking/cancellation terms communicated at the time of booking. Any refund, where applicable, may be subject to payment gateway or transaction charges and other applicable deductions.

Question 9

Can I opt out of additional services?

Accepted Answer

Certain services may form part of your selected accommodation package, while other services and amenities may be optional, separately chargeable or subject to availability. The services applicable to your stay, including any mandatory meal plan, will be communicated at the time of booking and reflected in your applicable booking details/Services Agreement

Question 10

Is there a power backup in case of outages?

Accepted Answer

Service availability, specifications, usage limits and charges vary by property and selected package and are subject to the applicable Yukio policies and booking terms.

Question 11

Can I reschedule my move-in date after it’s been set?

Accepted Answer

Yes, Please contact our team at 1800-103-4124 or support@yukio.in to reschedule your move-in date.

Question 12

What am I getting as part of my booking?

Accepted Answer

Your booking includes the accommodation and furnishings specified for your selected Unit, together with the services identified during booking. Depending on the property and package selected, additional services such as housekeeping, meals, laundry, gymnasium access and parking may be included, optional, separately chargeable or subject to availability. Utility services such as Wi-Fi, electricity and piped gas may be billed separately by the applicable service provider. Please refer to your booking details and Schedule I for the exact inclusions applicable to your stay

Question 13

How much is the Security Deposit, and is it mandatory?

Accepted Answer

The applicable Security Deposit Amount will be specified in Schedule I of your Services Agreement and is payable as part of your booking/onboarding requirements. The Security Deposit is refundable subject to the terms of the Services Agreement and adjustment of any applicable outstanding amounts

Question 14

Is Home Cleaning included? If yes, what's covered?

Accepted Answer

Housekeeping may be included depending on your selected accommodation package. Where included, routine cleaning of floors and toilets is carried out every alternate day, and bed linen is changed once a week, subject to the applicable House Rules and property schedule. Please refer to your booking details and Schedule I for the housekeeping services applicable to your stay.

Question 15

What is "SAVE1MONTH" offer?

Accepted Answer

Under the SAVE1MONTH offer, eligible residents may receive a waiver of the Accommodation Charges for the 12th month after completing the applicable qualifying stay period, subject to the offer terms and conditions. Eligibility, qualifying tenure, applicable lock-in conditions, exclusions and the consequences of early termination will be communicated as part of the offer terms. (Offer terms are not mentioned anywhere- check with Ops)

Question 16

I have already paid my Accommodation Charges, but the system is still showing an amount as due. What should I do?

Accepted Answer

If you have already paid the applicable Accommodation Charges but the system continues to show an outstanding amount, please contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in with your payment details for assistance and reconciliation.”

Question 17

Are there any additional charges that I should be aware of?

Accepted Answer

Yes. Depending on your booking and the services selected, additional amounts may include the Application Fee and charges for any optional or additional services availed. The applicable amounts and payment terms will be communicated at the time of booking and reflected in your Schedule I / Services Agreement.

Question 18

When are my monthly Accommodation Charges due?

Accepted Answer

Accommodation Charges and Common Maintenance Charges for each month are payable in advance on or before the 4th day of that month. If payment is not made by the applicable Due Date, Late Payment Charges may apply in accordance with the Services Agreement.

Question 19

Can I pay the Security Deposit and monthly Accommodation Charges in instalments?

Accepted Answer

The Security Deposit and monthly Accommodation Charges are payable in accordance with the payment terms set out in your Services Agreement and Schedule I. Any EMI or financing option made available through a third-party payment provider, if offered, is separate from Yukio’s contractual payment obligations and will be subject to that provider’s terms.

Question 20

Can I see the room and/or the apartment before booking?

Accepted Answer

Yes. You can contact our Property Manager by phone or visit our website to schedule a property visit.

Question 21

How do I schedule a tour?

Accepted Answer

You can schedule a tour by selecting a space and choosing your preferred date and time on our website. Alternatively, you can also share your details, and we will call back to help schedule a tour.

Question 22

Can I request a specific unit (e.g., top floor, near the entrance)?

Accepted Answer

Yes, we can accommodate your request depending on the availability of the desired rooms.

Question 23

I am unable to download my monthly service charges receipts, with whom should I raise my concerns?

Accepted Answer

We request you to contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 24

What are the available payment modes?

Accepted Answer

We offer a variety of payment options, including UPI, credit cards, debit cards, and net banking.

Question 25

There is a discrepancy in the receipts, what should I do?

Accepted Answer

We request that you contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 26

I tried to book a room but the booking was unsuccessful. However, the payment has been deducted from my account. What should I do?

Accepted Answer

In case the amount gets debited from your account and the booking page shows that the payment has failed, the amount deducted will be credited to your account within 5 working days.

Question 27

Can I get a receipt for my payment?

Accepted Answer

Yes, the resident can view payment history by clicking on the profile icon , followed by, My Accounts > Payments

Question 28

What happens if I miss my check-in schedule?

Accepted Answer

We hold the reservation for up to 7 days after your scheduled move-in date. In case you fail to move in on time, please reach out to our team at 1800-103-4124 or support@yukio.in to reschedule the move-in date and avoid cancellations.

Question 29

Is the offer valid for all room types and locations?

Accepted Answer

"Revised Question: Is the SAVE1MONTH offer valid for all room types and locations?
Answer: The SAVE1MONTH offer is available on eligible room types and locations, subject to the applicable offer terms, availability and any exclusions communicated at the time of booking."

Question 30

Is there a minimum stay required to avail the SAVE1MONTH offer?

Accepted Answer

Yes. To be eligible for the SAVE1MONTH offer, the resident must complete the qualifying stay period of 11 months. Subject to the applicable offer terms and eligibility criteria, the 12th month’s Accommodation Charges may then be waived.

Question 31

Who can participate in the Yukio Ambassador Referral Program?

Accepted Answer

The Yukio Ambassador Referral Program may be open to eligible existing residents, former residents and external individuals who wish to refer prospective residents, subject to the applicable referral program terms and eligibility criteria. Participants must be at least 18 years of age.

Question 32

When will I receive the referral reward?

Accepted Answer

Referral rewards are issued after the referred resident completes a confirmed booking, moves into the applicable Yukio property and satisfies the eligibility criteria under the referral program terms. Rewards will be processed after verification within the applicable processing timeline.

Question 33

Can I continue referring after receiving a milestone reward?

Accepted Answer

Yes. Subject to the applicable referral program terms, you may continue making referrals after receiving a milestone reward. Any reset or accumulation of referral counts will be governed by the program rules in force at that time.

Question 34

How do I submit a referral?

Accepted Answer

Referrals may be submitted through the official Yukio referral form, referral link or another authorised Yukio channel. To qualify, the referral must be submitted before the referred individual has independently contacted Yukio, subject to the applicable referral program terms.

Question 35

Can Yukio change the program or rewards?

Accepted Answer

Yes. Yukio may modify, suspend or discontinue the referral program or revise the reward structure, subject to the applicable program terms and any rights already accrued by eligible participants.

Question 36

How long does it take to receive milestone rewards?

Accepted Answer

Milestone rewards are issued after verification of eligible referrals. Delivery timelines may vary depending on the nature of the reward, vendor availability, logistics and processing requirements. Yukio will communicate the estimated timeline once eligibility is confirmed.

Question 37

Can I combine the SAVE1MONTH offer with other promotions or discounts?

Accepted Answer

The SAVE1MONTH offer cannot be combined with other promotions, coupons or discounts unless expressly permitted under the applicable offer terms."

Question 38

Is the SAVE1MONTH offer an instant discount?

Accepted Answer

No. It is not an upfront booking discount. Subject to the offer terms and eligibility criteria, the benefit is applied to the 12th month’s Accommodation Charges after completion of the qualifying stay period.

Question 39

What qualifies as a successful referral?

Accepted Answer

A referral will qualify as successful only if the referred person meets all eligibility criteria under the referral program, including completing an eligible booking, making the required payments, moving into the Yukio property and satisfying the applicable minimum-stay requirement. The referred person must also not have previously enquired, registered or visited Yukio for booking purposes before the referral was submitted.

Question 40

What is the Spin the Wheel reward?

Accepted Answer

For eligible successful referrals, the referrer may receive an opportunity to participate in Yukio’s Spin the Wheel reward activity, subject to the applicable referral program terms. Prizes may vary and are subject to availability

Question 41

What happens if two people refer the same person?

Accepted Answer

Where the same person is referred by multiple participants, only the first valid referral recorded in Yukio’s system will be eligible for the referral reward, subject to verification under the program terms.

Question 42

Is there a limit to how many people I can refer?

Accepted Answer

“You may submit multiple referrals, subject to the applicable referral program terms. Eligibility for individual and milestone rewards will depend on successful verification of each referral and the program rules in force at that time.

Question 43

Who should I contact for referral-related queries?

Accepted Answer

For referral, tracking or reward-related queries, please contact the designated Yukio sales, community or support team through the contact details provided for the referral program.

Question 44

Can I refer myself or create a fake booking?

Accepted Answer

No.  Self-referrals, fake bookings, or any misuse of the Program are strictly prohibited. Yukio reserves the right to disqualify participants and cancel rewards in such cases.

Question 45

Can rewards be exchanged for cash or transferred to someone else?

Accepted Answer

No.  Rewards under the Yukio Ambassador Referral Program are non-transferable and cannot be exchanged for cash. Rewards must be accepted as provided under the Program.

Question 46

Are meals included?

Accepted Answer

Meal availability and inclusions may vary depending on the property and accommodation package selected. Where included, meal schedules and offerings are communicated via Yukio App . Where not included, meals may be available as an additional chargeable service, subject to the applicable property terms and Services Agreement

Question 47

Can I combine the SAVE10K offer with other promotions or discounts?

Accepted Answer

The SAVE10K offer cannot be combined with any other coupon, promotion or discount unless expressly permitted under the applicable offer terms.

Question 48

Are there any other coupons if I am not sure of staying for 12 months?

Accepted Answer

Get in touch with our sales representative on 1800-103-4124 to guide you better

Question 49

Is there a minimum stay required to avail the SAVE10K offer?

Accepted Answer

Yes. To be eligible for the SAVE10K offer, the resident must complete a minimum stay of six months, subject to the applicable SAVE10K offer terms and eligibility criteria.

Question 50

Is the SAVE1MONTH offer valid for all room types and locations?

Accepted Answer

The SAVE1MONTH offer is available on eligible room types and locations, subject to the applicable offer terms, availability and any exclusions communicated at the time of booking.

Question 51

How can I apply a coupon code?

Accepted Answer

Where applicable, a coupon code may be applied at the time of booking through the available booking channel, including the Yukio website or during an assisted booking at the property, subject to the applicable offer terms.

Question 52

How can I cancel my booking before the Commencement Date?

Accepted Answer

To request cancellation of your booking, please contact the Property Manager or the designated Yukio support channel. Any refund of the Application Fee or other amounts paid will be governed by the applicable booking and cancellation terms communicated at the time of booking.

Question 53

What is the Yukio Ambassador Referral Program?

Accepted Answer

The Yukio Ambassador Referral Program allows eligible residents and external participants to refer prospective residents to Yukio. Subject to the applicable program terms, successful referrals may qualify for rewards such as vouchers, promotional rewards and milestone benefits.

Question 54

What reward will I receive for a successful referral?

Accepted Answer

Eligible successful referrals may qualify for a voucher worth ₹10,000, subject to the applicable referral program terms and verification requirements. The reward is non-transferable and cannot be exchanged for cash.

Question 55

How do milestone rewards work?

Accepted Answer

Participants who achieve the required number of successful referrals may qualify for milestone rewards in accordance with the current referral program terms. The applicable reward for each milestone, eligibility criteria, verification requirements and any substitution rights will be set out in the program details.

Question 56

Can I refer someone who has already contacted Yukio?

Accepted Answer

No. Referrals are only valid if the referred person has not previously enquired, registered, or visited Yukio for booking purposes before the referral was submitted.

Question 57

Are taxes applicable on rewards?

Accepted Answer

Certain rewards may be subject to applicable taxes under Indian law. Participants may be required to provide necessary tax details where applicable.

Question 58

What happens if the referred resident cancels their booking or leaves early?

Accepted Answer

If the referred resident cancels the booking before move-in or does not complete the minimum stay requirements, the referral may no longer qualify for rewards.  Yukio reserves the right to cancel or adjust referral rewards in such cases, in accordance with the program terms.

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