Question 1

When will I get my reward?

Accepted Answer

Within 30 days once the referee checks-in to Yukio

Question 2

Can I book a room for someone else?

Accepted Answer

Yes, you can book a room for a third party by providing their contact details to the sales executive.

Question 3

Is there a maximum reward limit?

Accepted Answer

Yes, Rs1,00,000 worth of rewards (20 successful referrals).

Question 4

Are meals included?

Accepted Answer

Yes, your rental includes breakfast & dinner (Mon to Sat) and brunch & Dinner (Sundays). The menu is curated to be homely and nutritious to meet your dietary needs.

Question 5

Can I opt out of additional services?

Accepted Answer

The services are a key part of our offering so there is no option to opt out. Rest assured; we provide quality service to ensure a seamless living experience.

Question 6

Can I get my reward in cash?

Accepted Answer

No, rewards are only issued as vouchers.

Question 7

Can I reschedule my move-in date after it’s been set?

Accepted Answer

Yes, Please contact our team at 1800-103-4124 or support@yukio.in to reschedule your move-in date.

Question 8

What if my referral cancels the service?

Accepted Answer

The referral will not count, and no reward will be issued. Additionally, the Referee must stay in Yukio for a minimum of 3 months for the referral reward to be valid.

Question 9

What is the Yukio Referral Program?

Accepted Answer

A program where you can refer people to Yukio and earn rewards.

Question 10

Can I refer myself?

Accepted Answer

No, self-referrals are not allowed.

Question 11

I have paid my previous month's rent, but the system is displaying rent due/ rent defaulted. What should I do?

Accepted Answer

We request you to contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 12

Can my reward be revoked?

Accepted Answer

Yes, Fraudulent activities or misuse of the Program may result in disqualification from the Program and forfeiture of any earned rewards

Question 13

Can I see the room and/or the apartment before booking?

Accepted Answer

Yes. You can contact our Property Manager by phone or visit our website to schedule a property visit.

Question 14

How do I schedule a tour?

Accepted Answer

You can schedule a tour by selecting a space and choosing your preferred date and time on our website. Alternatively, you can also share your details, and we will call back to help schedule a tour.

Question 15

Can Yukio change or end the program?

Accepted Answer

Yes, Yukio can modify or terminate the program anytime.

Question 16

I made a booking but did not receive a confirmation. Can you help?

Accepted Answer

Sure. We kindly request you to wait for 30 minutes to receive the confirmation via your registered Email ID. If you do not receive it within this timeframe, please contact us at 1800-103-4124

Question 17

What if I have a dispute about my reward?

Accepted Answer

You can reach out to the Yukio team at: support@yukio.in

Question 18

Who can participate?

Accepted Answer

Any adult Indian resident can participate

Question 19

Is the deposit refundable?

Accepted Answer

The deposit is refundable subject to completion of the minimum duration of stay, serving one month's notice and clearing any outstanding dues, including any recovery due to damage to the property or appliances.

Question 20

Is there a power backup in case of outages?

Accepted Answer

Yes. The entire Yukio Jobs has a 100% power backup.

Question 21

How to I start my journey with Yukio?

Accepted Answer

Follow these three steps to book your space:
1. Fill out the enquiry form so we can reach out to you.
2. Book a tour of our space when you receive a call from us or book directly on our website.  
3. After the site visit, you must pay a token in order to book your space.

Question 22

How do I generate my referral code?

Accepted Answer

You can generate the Referral code by following the steps on the Yukio website: 
https://www.yukio.in/referrals

Question 23

Can I request a specific unit (e.g., top floor, near the entrance)?

Accepted Answer

Yes, we can accommodate your request depending on the availability of the desired rooms.

Question 24

What is the cancellation policy?

Accepted Answer

If a resident has made a booking but does not move in within 7 days from the scheduled move-in date, their reservation will be cancelled. It’s important to note that the initial booking charges paid at the time of booking is non-refundable.

Question 25

How can I cancel my booking?

Accepted Answer

You can inform the Property Manager to cancel your booking. Please note that the booking charges amount is non-refundable.

Question 26

I am unable to download my monthly service charges receipts, with whom should I raise my concerns?

Accepted Answer

We request you to contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 27

I have booked a room successfully. What are the next steps?

Accepted Answer

Upon successful booking:

1. We will provide you with a link to our app. This app is designed to help you settle into the property and provide access to various features, such as notices, helpdesk, amenities, and services.

2. On your move-in day, we kindly request you to carry a national identification document for KYC purposes to ensure a smooth move-in.

Question 28

Is there a minimum rental tenure?

Accepted Answer

Yes, we allow bookings for a minimum duration of 90 days.

Question 29

Is there a referral limit?

Accepted Answer

Yes, there is a cap of 20 successful referrals. You can earn rewards for up to 20 successful referrals.

Question 30

How much is the deposit and is it mandatory?

Accepted Answer

The security deposit is equal to one month's service charges.
It is a one-time fixed amount that we charge in addition to the monthly service charges. 
Please note that this is refundable subject to completion of your minimum duration of stay and there is no damage to your rental or the property. If these factors are fulfilled, you will get the full deposit credited back to your bank account.

Question 31

Are there any additional charges that I should be aware of?

Accepted Answer

Apart from the monthly service charge, the following charges are levied during the move-in process: 
1. Documentation and administrative charges for the service agreement, police verification, and preparation of the room for you.
2. Security deposit which is a one-time, refundable charge, which is equal to a month's service charges.

Question 32

What are the available payment modes?

Accepted Answer

We offer a variety of payment options, including UPI, credit cards, debit cards, and net banking.

Question 33

What is the rent payment cycle?

Accepted Answer

The monthly payment cycle is fixed and easy to remember. We request you to pay the service charges for a given month, on or before the 5th of the month. Rest assured, we'll start reminding you in advance.

Question 34

Can I pay the deposit and service charges in installments?

Accepted Answer

Sorry, the deposit and monthly service charges cannot be paid in installments.

Question 35

There is a discrepancy in the receipts, what should I do?

Accepted Answer

We request that you contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 36

How long is my referral code valid?

Accepted Answer

The referral code has a 3-month validity once the referrer generates the code.

Question 37

I tried to book a room but the booking was unsuccessful. However, the payment has been deducted from my account. What should I do?

Accepted Answer

In case the amount gets debited from your account and the booking page shows that the payment has failed, the amount deducted will be credited to your account within 5 working days.

Question 38

Can I get a receipt for my payment?

Accepted Answer

Yes, the resident can view payment history by clicking on the profile icon , followed by, My Accounts > Payments

Question 39

What documents do I need to bring on check-in day?

Accepted Answer

We request you bring your Aadhaar card and 2 passport-size photographs for the KYC and police verification process.

Question 40

What happens if I miss my check-in schedule?

Accepted Answer

We hold the reservation for up to 7 days after your scheduled move-in date. In case you fail to move in on time, please reach out to our team at 1800-103-4124 or support@yukio.in to reschedule the move-in date and avoid cancellations.

Question 41

What am I getting as part of my booking?

Accepted Answer

Living in Yukio gives you unparalleled comfort and convenience through:
1. Services such as homely food, high-speed internet service, Home Cleaning, and laundry pick up and drop.
2. Dedicated staff to address all your queries. 
3. Fully furnished spaces along with appliances, such as a refrigerator, microwave, oven, TV, and induction. 
4. Premium amenities such as a gym, co-working spaces, and indoor game rooms.

Question 42

What if my referred person doesn’t use the code in 3 months?

Accepted Answer

If the Referee does not move into Yukio within 3 months, then they will no longer be a part of your referral pool.

Question 43

Can I refer an existing Yukio user?

Accepted Answer

No, only new users are eligible.

Question 44

Is Home Cleaning included? If yes, what's covered?

Accepted Answer

Yes, our trained staff provides home cleaning services three times a week, including cleaning rooms, bathrooms, common spaces, and linen changes.

Question 45

What reward do I get for referrals?

Accepted Answer

Rs5,000 E-voucher per successful referral.

Question 46

How will I receive my reward?

Accepted Answer

Via digital voucher, sent to your email or phone.

Question 47

What is the SAVE10K offer?

Accepted Answer

The SAVE10K offer provides a ₹10,000 rebate on the sixth month’s rent when you book your room.

Question 48

How do I apply the SAVE10K coupon?

Accepted Answer

You can apply the coupon code SAVE10K at the time of booking.

Booking can be done by:
1) Clicking on “Book Now” on the website/app
2) Visiting the property in person during a site visit

Question 49

When will I receive the ₹10,000 discount?

Accepted Answer

The discount will be applied as a rebate on your sixth month’s rent.

Question 50

Is this an instant discount?

Accepted Answer

No, this is a rent rebate applicable only to your sixth month. It will not reduce the upfront payment during booking.

Question 51

Is there a minimum stay required to avail this offer?

Accepted Answer

Yes, you must complete six months of stay to be eligible for the ₹10,000 rebate.

Question 52

Can I combine this offer with other promotions or discounts?

Accepted Answer

No, SAVE10K cannot be combined with any other coupons or offers unless specified.

Question 53

Is the offer valid for all room types and locations?

Accepted Answer

Yes, the offer is valid on all room types and locations.

Frequently asked questions